Ensuring Safe, Ethical Use of Agentic AI in Health Care
Published:
May 14, 2026
AI in health care is rapidly evolving from workflow automation and insights extraction to intelligent agents capable of taking action and orchestrating AI ecosystems. Health plans are adopting AI-driven solutions to address rising costs, regulatory demands, and operational fragmentation. Agentic AI can improve efficiency even further by reducing provider burden and enhancing patient safety, particularly as agents are deployed across critical health plan operations. However, this shift introduces new governance challenges. As the push to use agentic AI grows, health plans must adopt governance frameworks that prioritize transparency, accountability, and patient safety, with human oversight always at the center.
This session will help health plans understand agentic AI–what it is, how it works, and the key considerations for scaling from assistance to autonomy. Speakers will outline the guardrails for safely developing autonomous agents, including clinician-in-the-loop design, transparency and auditability, and rigorous evolutionary requirements. This session will also highlight real-world applications where AI agents are already improving decision accuracy, supporting review efficiency and quality, and reducing administrative burden across the care and cost continuum. Attendees will get insights into governance frameworks and operational approaches for deploying trustworthy, human-centered AI.
Meet the Speakers
Gigi Yuen, PhD
Chief Data & AI Officer, Cohere Health
Gigi Yuen, PhD
Chief Data & AI Officer, Cohere Health
Gigi Yuen serves as Cohere Health’s chief data & AI officer, leading the data organization, which includes data management, data science, machine learning/AI, and business intelligence.
Gigi has more than 20 years of experience leading cross-functional teams in data solution innovation. Prior to joining Cohere Health, she established the first-ever AI and Analytics function in Availity. At IBM, Gigi was recognized as a Distinguished Engineer. She became one of the first data scientists to receive this designation that is reserved for only the top 0.2% of technical staff in the global firm. Additionally, she led R&D for Watson Health’s $100M+ analytic portfolio where she drove advancements in patient care, real-world evidence research, and actuarial modeling. Gigi is an author of more than 15 peer-reviewed publications and has nearly 20 patents granted or pending.
Gigi holds a bachelor’s, master’s, and Ph.D. in Engineering from Northwestern University.
Erin Palm, MD, MBA
Chief Medical Officer, Infinitus Systems, Inc.
Erin Palm, MD, MBA
Chief Medical Officer, Infinitus Systems, Inc.
Erin Palm, MD is a general surgeon and technology product leader who serves as Chief Medical Officer at Infinitus Systems. In this role, she helps guide the clinical integrity of the company’s AI voice technology, which supports more than 100 million minutes of healthcare conversations across administrative and clinical workflows. Dr. Palm brings a rare combination of frontline surgical experience and product leadership, enabling her to design and oversee safety frameworks that govern how AI agents interact with patients and providers.
A board‑certified general surgeon with specialized training in surgical critical care, Dr. Palm continues to practice as a part‑time trauma surgeon at Santa Clara Valley Medical Center in San Jose, California. Before joining Infinitus, she spent eight years leading product management and clinical research initiatives at Suki, where she helped shape voice‑enabled tools for physicians.
Cyndi Baily, Esq
Senior Counsel, Nixon Law Group, LLC
Cyndi Baily, Esq
Senior Counsel, Nixon Law Group, LLC
Cyndi Baily is Senior Counsel at Nixon Law Group, where she advises healthcare and life sciences organizations on the legal, regulatory, and compliance considerations involved in adopting AI and machine learning technologies. Drawing on decades of executive‑level experience in healthcare law and compliance, she supports clients developing digital health solutions, AI‑enabled clinical and administrative tools, telemedicine platforms, and medical devices as they navigate complex regulatory landscapes.
Cyndi holds the IAPP AI Governance Professional (AIGP) certification, underscoring her expertise in the ethical, governance, and risk frameworks required for responsible AI deployment in healthcare. She is a trusted advisor to organizations working at the intersection of emerging technology, patient safety, and regulatory oversight.
In this on-demand webinar, you’ll learn:
- What agentic health care AI is–and what it isn’t
- Governance principles for the safe evolution of intelligent AI
- How transparency and explainability build stakeholder trust
- Where agentic health care AI is already improving efficiency, care access and safety, and provider experience today
