Cohere Health® is dedicated to making the **authorization** process easy.

• To get started using Cohere’s portal, your organization should designate one administrator to register for an account. The person who completes registration will be set up as an admin user and will be responsible for managing user access for your entire organization. Admins will have the ability to set up other organization administrators.
• To start the process of registering for an account and/or view a step by step guide of the registration process, visit https://next.coherehealth.com/organization_onboarding.

• We strongly recommend that you use our portal to submit prior authorizations. This method of submission will result in much faster turnaround times, often even automatic approvals, and allows you to easily reference past authorizations. However, we can accept submissions by fax, phone, or email if the portal is not an option.

• At this time, the Cohere portal supports Google Chrome, Microsoft Edge and Mozilla Firefox. If you are experiencing issues, try downloading one of these browsers. If you are using one of these browsers and are still experiencing issues with the Cohere portal, try updating your browser to the latest version.

What should I do if I am experiencing technical issues with Cohere’s portal.

• For current Cohere portal users, we have a comprehensive article within our Learning Center which outlines detailed troubleshooting steps, what to do when presented with certain error messages, and more.

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• If you would like to change the TINs associated with your Cohere account, please contact Cohere at accounts@coherehealth.com.
• If your facility’s TIN is missing when you try to submit a request, please notify the member’s payer to have the facility directory updated. You do have the ability to manually enter the facility information for one-time use for a specific request.

There are a few ways to check the status of your authorization!

• Log into Cohere’s portal and search for the relevant authorization.
• Quickly check the status of multiple authorizations using Cohere’s chatbot!
• Cohere’s Interactive Voice Response (IVR) system can assist with the authorization inquiry process. Callers can use conversation AI technology for responsive assistance and can verify authorizations by utilizing either the member ID and date of birth or the tracking ID.
• If you submitted an authorization via fax, phone or email, you can also check the status of your authorization online here without logging in.