Closing clinical insights gaps AI pilots leave behind
Published:
September 17, 2026
Most health plans have deployed AI, but few can point to fundamental improvements in how they operate. While AI pilots can optimize individual workflows, value is often trapped in silos – creating costly, inefficient gaps in clinical insights and context between disconnected functions.
For health plans, the next phase of AI is not more pilots, but a new operating model built on connected clinical intelligence. The plans that survive and thrive are going beyond singular fixes–closing gaps to strengthen clinical operations at scale. Clinical intelligence generated in one workflow improves decisions in the next, so value compounds instead of getting lost between silos.
This session explores what it takes to connect clinical intelligence across operations, why fragmented AI pilots fall short of true operational transformation, and how leading plans are sequencing their investments to prove value early and scale responsibly.
Meet the Speakers
Gigi Yuen, PhD
Chief Data & AI Officer, Cohere Health
Gigi Yuen, PhD
Chief Data & AI Officer, Cohere Health
Gigi Yuen serves as Cohere Health’s chief data & AI officer, leading the data organization, which includes data management, data science, machine learning/AI, and business intelligence.
Gigi has more than 20 years of experience leading cross-functional teams in data solution innovation. Prior to joining Cohere Health, she established the first-ever AI and Analytics function in Availity. At IBM, Gigi was recognized as a Distinguished Engineer. She became one of the first data scientists to receive this designation that is reserved for only the top 0.2% of technical staff in the global firm. Additionally, she led R&D for Watson Health’s $100M+ analytic portfolio where she drove advancements in patient care, real-world evidence research, and actuarial modeling. Gigi is an author of more than 15 peer-reviewed publications and has nearly 20 patents granted or pending.
Gigi holds a bachelor’s, master’s, and Ph.D. in Engineering from Northwestern University.
Brian Covino, MD, FAAOS
Chief Medical Officer
Brian Covino, MD, FAAOS
Chief Medical Officer
Dr. Brian Covino is Chief Medical Officer at Cohere Health, bringing over 25 years of experience as a practicing orthopaedic surgeon, serving as a partner at Knoxville Orthopaedic Clinic, and directing the value-based care program at OrthoTennessee. He holds a bachelor’s degree from Harvard University and an M.D./M.S. from Georgetown University School of Medicine. Dr. Covino completed his surgical training at the University of Virginia and a fellowship at The Cleveland Clinic Foundation. He served as Co-Director of Parkwest Medical Center’s Joint Replacement Center and was among the "Best Doctors in America" for 20+ consecutive years.
Nate Henderson, DO, FACP
Chief Medical Officer and Vice President of Clinical Quality, Blue Cross BlueShield of South Carolina
Nate Henderson, DO, FACP
Chief Medical Officer and Vice President of Clinical Quality, Blue Cross BlueShield of South Carolina
Dr. Nate Henderson serves as Chief Medical Officer and Vice President of Clinical Quality at Blue Cross BlueShield of South Carolina. In this role, he is responsible for oversight of the clinical content of programs and initiatives, and he plays a key role in driving health and outcome measurement requirements and program evolution. He helps guide numerous activities for BlueCross, including the overall strategic direction of the population health programs, innovative provider partnerships, and value-based care arrangements. He also oversees the Medical Director team and Medical Affairs department, with responsibilities involving clinical validation and maintenance of medical policy.
His clinical experience includes 15 years as a practicing hospitalist at Prisma Health Midlands in Columbia, SC and he served as Associate Medical Director of the Hospital Medicine group as well as Medical Director of Clinical Utilization. Dr. Henderson is a Fellow of the American College of Physicians and is board-certified in Internal Medicine. He is also a Certified Physician Executive of the American Association for Physician Leadership.
In this on-demand webinar, you’ll learn:
- Why isolated AI pilots, even successful ones, rarely improve operations, and what separates one-off automation from enterprise transformation
- Ways in which clinical context and insights from one function can inform decisions in another, so value compounds across operations instead of getting lost between handoffs
- How clinical, operational, and tech leaders govern AI at scale: setting guardrails, building trust, and keeping clinical judgment at the center
- How to sequence AI investments to prove value early and scale responsibly, so each step builds toward connected operations
