Smarter Healthcare Starts with **Clinical** Collaboration

Our clinical experts focus on integrating multiple clinical data sources and translating their expertise in clinical care, data science, analytics, and automation into more personalized care.
Clinical Operations, Strategy, & Programs Department imageClinical Operations, Strategy, & Programs Department image

About the Clinical Operations team

Guide appropriate healthcare for patients using more than health plan policy

At Cohere Health, our Clinical and Operations experts collaborate to create specialty programs that monitor clinical and market trends, incorporate clinical guidelines, and promote provider quality. Our team leverages clinically informed AI as a decision-support tool to help guide and tailor downstream care, with clinical experts providing oversight and making final care decisions to ensure patients receive the right care at the right time.

How Clinical Operations, Strategy, & Programs Departments fits into Cohere Health

Our clinical divisions play a pivotal role in achieving Cohere Health’s mission by focusing on:

  • Clinical Support Operations: Ensuring seamless collaboration across teams.
  • UM Operations: Playing a critical role in the patient journey by focusing on utilization management.
  • Clinical Strategy & Portfolios: Prioritizing emerging specialty areas, defining impact opportunities, and developing actionable go-to-market plans.

Recently Recognized Employees

Jeffrey Kahn

"Dr Kahn is always ready and will to help colleagues. He does an excellent job of clearly and competently explaining and teaching. He embraces humility, looks for ways to challenge the status quo thru kindness."

Jeffrey Kahn

Associate Medical Director of MSK Pain Management

Scherly Leon

"Dr. Leon is always available, embodies the values and qualities of a team member who is very supportive, team spirited and goes above and beyond to create an atmosphere of inclusivity and professionalism. A go to colleague."

Scherly Leon

Associate Medical Director of Utilization Management

Sue Ricardo

"I’d like to recognize Sue Ricardo for the way she truly lives Cohere’s values every day. Sue is always willing to teach and uplift her intake team. She is a constant source of wisdom, guidance, and support. Whether you need strategic direction or simply someone to listen (even though there’s “no crying at Cohere”), Sue shows up with empathy and steady leadership.

She keeps our work grounded in purpose, consistently looks for smarter, more collaborative ways of working, and brings teams together with trust and clarity. Sue will do everything she can to help you achieve your goals, and that commitment makes a meaningful impact across Intake and beyond. Grateful for her partnership and proud to nominate her."

Sue Ricardo

Manager of Intake Operations

Haleigh Santapa

"Haleigh has been at the forefront of working through new client implementations with Policy Studio (such as HMSA) collaborating with product and engineering to ensure best in class policy management for our first client with this product. This has required deep learning at a fast pace. She's incredibly adaptable, she is the first person to raise her hand to jump into new initiatives like support client demos -- we just pulled off a successful demo with UHC for example. She is our go-to expert to make sure our policy and policy functionality shines. She is also spearheading the training for our new India team members. She has offered time and time again to start her day early (4am) in order to spend more time with them so they have the best onboarding experience possible. She's a superstar on our team, always available and very supportive of the needs of others on our team. We are incredibly lucky to have her."

Haleigh Santapa

Senior Clinical Policy Specialist

Dana Clark

"I would like to nominate Dana for her consistent dedication and positive impact on our team. She is always willing to help others and readily assists with questions, creating a supportive and collaborative work environment. She actively works to improve instructions to make our reviews smoother and to provide clarity when reviewing demonstrating both initiative and accountability."

Dana Clark

RN Reviewer

Julie Lopez

"Julie has been at Cohere for almost 4 and a half years, and she has endlessly shown humility in all of the roles she has taken on during that time. Joining us from Humana, Julie has been a wealth of knowledge and a great mentor to those of us newer to the UM space. She always leads and teaches with kindness, humility, and openness to feedback. She always values every team member's opinion, empowers all team members regardless of role, and treats everyone around her with deep respect. As a highly respected senior team member of the clinical content team, she has been such an integral part of our growth and development of a Cohere policy library of over 300 policies; despite how difficult it has been to achieve this in just a few years, Julie has never compromised her ability to maintain the core value of embracing humility along the way. We are so lucky to have Julie on our team!"

Julie Lopez

Senior Clinical Content Quality Specialist

Inside the Clinical Operations, Strategy, & Programs Department at Cohere Health

Open positions

Candidates should be mindful of job scams using Cohere Health employee impersonators. Please be aware that there are people falsely claiming they represent Cohere Health and want to interview candidates for open positions. Scammers often exploit our logo, employee names, and even photos of our team members.


Please note that all legitimate roles are posted on this page. Any communication regarding job opportunities will be sent from an @coherehealth.com email address or through our recruitment platform, Greenhouse.

We suggest applicants be cautious of recruitment scams and only apply to open positions that are currently posted on our Careers Page. During the interview process, we will communicate with candidates via company emails ending in @coherehealth.com, not personal email addresses. The interview process is conducted over video or phone. Cohere Health will never ask prospective employees for personal, sensitive, or financial data during the application process, including date of birth, social security numbers, or bank account information. If you are unsure of the legitimacy of a position with Cohere, please contact recruiting@coherehealth.com