The Great Tech Shift: Himanshu Gandhi Explains the New GCC Reality

Overview

The Economic Times examines how India's Global Capability Centres (GCCs) are rapidly outpacing traditional IT services as multinational corporations shift from simple outsourcing models to full in-house technology operations. This transformation is driven by global enterprises seeking absolute control over their intellectual property, proprietary data models, and long-term compliance frameworks.

Himanshu Gandhi, site general manager at Cohere Health India, is featured in the piece to provide a localized insider perspective from their hub in Hyderabad. Gandhi sheds critical light on how this explosive macroeconomic evolution is manifesting on the ground, sharing executive insights on how GCCs must navigate both intense talent opportunities and sector-specific operational hurdles to maintain a distinct competitive edge.

Key themes covered:

1. Why Himanshu Gandhi sees talent driving India's GCC momentum

• Gandhi emphasizes that the availability of specialized local skills allows GCCs to confidently scale core innovation strategies directly out of India.
• He notes that while traditional IT services firms are navigating disruptive pressures from automation, GCCs are successfully leveraging this distinct talent pool to take on higher-value, innovation-led mandates.

2. The talent and operational challenges Gandhi flags for GCCs

• Gandhi explains that junior-level attrition strains operations because complex fields like health tech AI require a steep learning curve for new talent.
• He highlights that in complex fields like health tech AI, companies must actively invest in structured training and robust knowledge transfer systems to help teams successfully manage a steep learning curve.

3. The Shifting Tech Hiring Landscape

• The article underscores a broader market transition toward specialized mid-level roles, with 75–77% of the GCC workforce now consisting of professionals with 3–8 years of experience.
• Driven by higher compensation and strategic value, GCCs have officially evolved from back-office support into deeply integrated engines of global enterprise strategy.

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