More than a Q4 push: How to evolve your Star Ratings program systematically

Amy is a health plan quality improvement and population health leader with deep experience across all lines of business. Known for creating quality strategies that drive measurable, sustained performance improvement, she has built and implemented Stars governance structures, designed HEDIS, CAHPS and HOS strategies, and developed provider incentive models aligned with priority measures. Her work has driven improved Stars performance, strengthened member experience, and delivered multi-million-dollar quality incentive reimbursement. Amy brings a data driven, collaborative approach to improving the health outcomes of those she serves and driving sustainable performance. Currently serving as the Senior Manager, Quality Improvement at Providence Health Plan, Amy is a Certified Professional in Healthcare Quality (CPHQ) and a proud Oregon State University alumna.

Kirsten Selley is Manager of Medicare Stars at Priority Health in Michigan. With more than 11 years of experience supporting 4+ Star health plans, Kirsten focuses on improving Star Ratings and enhancing member experience. She is passionate about advancing quality outcomes for both health plans and the members they serve. Outside of work, Kirsten enjoys camping with her husband and traveling.

Jessica Muratore is the Founder and Senior Consultant of Muratore Advisory Services, a trusted advisor in the healthcare industry, bringing a powerful combination of legal expertise, managed care leadership, and strategic consulting to the table. With a background in civil litigation and deep knowledge of Medicare, Medicaid, Marketplace, and Commercial products, she helps health plans, provider delivery systems, vendors, investors, and consulting firms navigate complex health care landscapes, translating that into actionable strategies.

For over a decade, Jessica held executive leadership roles at MVP Health Care and Centene Corporation, where she led national quality market strategy across 38 health plans, regulatory compliance, and operational excellence. She specializes in Medicare Star Ratings, Medicaid pay-for-performance programs, Marketplace Quality Rating System, quality operations, and governance.  

Jessica brings this hands-on health plan experience to her clients, offering strategic guidance backed by practical insights. She turns industry best practices into actionable success strategies to help clients improve outcomes, strengthen compliance, and foster innovation, making her a sought-after thought leader in the managed care space.

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Dan DeSantis is the General Manager and Vice President of Cohere Health’s Quality and Risk Adjustment solutions. Dan has 15 years of experience as a technology leader at the intersection of new business incubation, clinical programs, AI-enabled clinical intelligence, strategic partnerships, and execution. Prior to joining Cohere Health, he held roles in growth-stage venture-backed healthcare technology companies within a large $10B+ regional party, where he led strategy, ecosystem partnerships, and clinical programs teams. Dan received his BA and MBA from the University of Maryland, College Park.